Terrible Domain Name Registrars!
// January 26th, 2010 // Comments Off // Internet
Some registrars are worse than others. I’ve decided to try out a new player called namecheap.com which is a reseller for eNom but its funny because namecheap is actually cheaper than buying through eNom. So far namecheap.com has been ok but I haven’t had to use their support yet. Their web site isn’t all that flashy but it loads super fast compared to sites like Godaddy.
Alright so now to the beef of this blog… I switched to namecheap not just to try them out but because of my terrible experiences with two other top domain registrars.
Godaddy.com
They are the industry leader with great phone support but beneath this money making beast lies terrible business practices.
1. They try to upsell you till you turn blue in the face.
2. Their marketing tactics are very inappropriate which bothers me. If you haven’t seen a godaddy commercial then good because they’re not good.
3. Their web site is the slowest registrar site I’ve ever used! Loading time is horrendous!
4. If you have a hosting account through them… and you’re just using the account for storing files (say for instance project files for audio or video projects) well they don’t allow you to do that and will eventually shut your account down.Conclusion: Godaddy tries to trick you into buying unnecessary features with underhanded marketing tactics. If that isn’t annoying enough.. try having to edit a few domain names and see how long it takes you do that with a site that loads at a snails pace.
I wouldn’t recommend Godaddy to another one of my customers.
1and1.com
They "seemed" to be the opposite of Godaddy when I first signed up which really impressed me with their clean fast loading site and minimal upsell agenda but sooner or later anything that is too good to be true… well you know.
Most businesses that hold a credit card on file for renewal will send you a notice when your credit card on file expires. 1and1 decides to send the bill to a collection agency before they notify you of all of this.
Some think that 1and1 is cheaper than Godaddy but it ended up costing me $40 to get a domain name back and registered after they sent it all off to this collection agency.
1. Their support is rarely prompt and available.
2. They’ll send your info off to a collection agency before they send you a bill.
3. When trying to transfer my domain names away from them (over to namecheap) the 1and 1 phone support woman gave me false information which would have made the transfer fail. Luckily I also asked the same question over email and the email tech gave me the correct information.Conclusion: 1and1 is a poorly ran company that doesn’t care about its customers. I would never in a million years recommend 1and1 to another one of my customer.
